By the end of this session you will:
 
  • be able to identify types of complaints
  •  
  • be able to confidently resolve complaints at a local level
  • and or escalate to the appropriate person/s
  •  
  • be familiar with how to report complaints 
  •  
     
     
    At the end of the module there is a short quiz - the pass mark for
    this is 80%. This module should take approximately 30 mins
    Learning Outcomes