Examples of complaints
  • Member of the public concerned that medical students were causing
  • disruption on trains as "scantily dressed young men rushed on to the
  • platform, pulled down their shorts and pants, exposing their buttocks,
  • and did press-ups on the platform before rushing back on to the
  • train".
  •  
  • Patient concerned about low staffing levels and felt this had a knock
  • on effect on the level of care that could be offered and the general
  • cleanliness of the ward.
  •  
  • Patient concerned her notes where missing whilst an inpatient and
  • when they were found they contained incorrect information
  • Complaints received in the Trust range from very complex issues about clinical
    care to matters that can adversely affect the reputation of the organisation.