Top 3 complaint themes
  • Communication (285 / 14%)
  • - written,
    - verbal
    - electronic
  • Diagnosis and Treatment (340 / 17%)
  •     - quality of medical care
        - delays in diagnosis
        - treatment and care post surgery
        - delayed diagnosis
  • Appointments / clinics (147 / 7%)
  •     - being booked into the wrong clinic
        - waiting times
        - over running clinics / cancellations