PALS

On the spot help for families and friends when and where you need it

Giving advice and resolving concerns as they arise

PALS will not investigate complaints, but will inform and support people to

accessing the Complaints Department

PALS cannot change or investigate an event that happened in the past.

Complaints

Formal complaints procedure

Full investigation and response from Chief Executive

External involvement, PHSO

Serious Incidents

Anything that could have, or did lead to harm or loss to patients, staff,

visitors, contractors or the Trust itself.