Remedies - making things better
  • Apologise and acknowledge any wrong doing
  •  
    - accept responsibility
    - express regret
    - give credible assurance that lessons will be / have been learnt
     
  • Acknowledge distress and offer condolences where necessary
  •  
  • Amend procedure/policy
  •  
  • Feedback learning
  •  
  • Staff guidance training