001 STN: Barts Scanner
Ref: How to use
002 STN: Learning outcomes
003 STN: Defining complaints
004 STN: Examples of complaints
005 STN: Who can complain?
006 STN: Why do people complain?
007 STN: Type of Complaints
008 STN: Type of Complaints
009 STN: Complaints at the frontline
010 STN: Getting to know the policy and procedures
011 STN: The complaints process since 2009
012 STN: Complaints handling in the Trust___________________________________________
013 STN: Barts Health Reportable Complaints in 2012/13________________________________________
014 STN: Barts Health Complaints Performance
015 STN: Top 3 complaints theme
016 STN: Roles and responsibilities
017 STN: Roles and responsibilitie
018 STN: Roles and responsibilitie
019 STN: Timescale for complaining
020 STN: Timescale for complaining
021 STN: No text found
022 STN: No text found
023 STN: No text found
024 STN: No text found
025 STN: No text found
026 STN: Complaints which is which ?
027 STN: Complaints Dealing with concerns (1)
028 STN: Frontline complaints handling
029 STN: Investigating Complaints The 'Named Investigator'
030 STN: Written evidence
031 STN: Remedies making things better
032 STN: Responses should reflect that staff have the right to work in a safe environment and unsatisfactory behaviour will not be toleratedThe Trust has a 'Managing Abuse and Violence Policy (Procedure of Care) for Patients and Visitors' (red/yellow card system)Security will remove people from the area of conflict (Security Hotline 2222)
033 STN: "Principles of Good Complaint Handling''-Parliamentary and Health Service Ombudsman (PHSO) Nov 2008
034 STN: Advice , Guidance, & Information
035 STN: Last word - social networking!
036 STN: Learning outcome review
037 MCH: Q1
038 MCH: Q2
039 Y/N: Q3
040 MCH: Q4
041 Y/N: Q5
042 T/F: Q6
043 MCH: Q7
044 MCH: Q8
045 SCR: Pass
046 FRT: Fail
Ref: How to use