Information Security Guidance
Disclosure of PID via telephone should be the exception rather than standard
Always confirm the identity of the other party before disclosing information.
Dial back arrangements should be used to ascertain the person is authorised to
receive the data.
The member of staff should ensure that they know the reason why the other party
requires the information.
Recorded telephone messages must be received into a secured, password protected
For times of absence, a deputy should be appointed and an administrator password
Any log books used to record phone messages should be stored securely.
Any conversation that takes place on the telephone relating to a patient or member
of staff should be documented and a record kept filed in their case notes or