Telephone

Disclosure of PID via telephone should be the exception rather than standard

practice.

Always confirm the identity of the other party before disclosing information.

Dial back arrangements should be used to ascertain the person is authorised to

receive the data.

The member of staff should ensure that they know the reason why the other party

requires the information.

Recorded telephone messages must be received into a secured, password protected

voicemail box.

For times of absence, a deputy should be appointed and an administrator password

made available.

Any log books used to record phone messages should be stored securely.

Any conversation that takes place on the telephone relating to a patient or member

of staff should be documented and a record kept filed in their case notes or

personal file.