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With over 800 appointments cancelled daily, the second biggest reason for cancellation is ‘Administrative Error’.  Let’s have a look at some of the errors that occur when rebooking a cancelled or DNA’d appointment.  Click the ‘Common Errors’ button. ","roles":{"textData":{}}},{"id":"si94448","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si94452","class":"TODO::Senthil","title":"Well Done!  A new referral from a GP to a consultant led service starts a new RTT pathway, with an RTT status of 10.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si94456","class":"TODO::Senthil","title":"Not Quite.  A new referral from a GP to a consultant led service starts a new RTT pathway with an RTT status of 10.  Please try again. 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","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si128253","class":"TODO::Senthil","title":"By not managing deferred patients effectively we run the risk of booking patients beyond their 18 week target. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si128265","class":"TODO::Senthil","title":"If the patient still needs to be seen on their pathway then the error was to select ‘Discharged from consultants care’.  If the patient does not need to be seen again, discharged from consultants care is the correct option.  The RTT pathway must contain a clock stop.  If the clock is still running, a clock stop status must be entered. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"SmartShape_1870","class":"TODO::Senthil","instance":"SmartShape_1870","title":".. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dd1_bart_1871","class":"TODO::Senthil","instance":"dd1_bart_1871","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"dd1_side_text_250","class":"TODO::Senthil","instance":"dd1_side_text_250","title":" Select each of these common errors to find out more. ","roles":{"textData":{}}},{"id":"si128320","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si128324","class":"TODO::Senthil","title":"Well Done!  A new referral from a GP to a consultant led service starts a new RTT pathway, with an RTT status of 10.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si128328","class":"TODO::Senthil","title":"Not Quite.  A new referral from a GP to a consultant led service starts a new RTT pathway with an RTT status of 10.  Please try again. ","roles":{"textData":{}}},{"id":"si128340","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"Image_623","class":"TODO::Senthil","instance":"Image_623","roles":{}},{"id":"Image_624","class":"TODO::Senthil","instance":"Image_624","roles":{}},{"id":"s28_option2_label","class":"TODO::Senthil","instance":"s28_option2_label","title":"Outpatient deferred appointment booked beyond 18 week target. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si128378","class":"TODO::Senthil","title":"Outpatient deferred appointment booked beyond 18 week target. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"s28_option3_label","class":"TODO::Senthil","instance":"s28_option3_label","title":"A patient is cancelled or DNA’d and the outcome of discharged from consultants care is selected but the RTT clock is still running. 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","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si95490","class":"TODO::Senthil","title":"To manage deferred appointments the ‘Deferred Encounters w/o Request’ request list must be used. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"s14_option2_button","class":"TODO::Senthil","instance":"s14_option2_button","title":"A patient can only cancel or DNA twice before being discharged back to the GP. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si95521","class":"TODO::Senthil","title":"A patient can only cancel or DNA twice before being discharged back to the GP. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"s14_side_text","class":"TODO::Senthil","instance":"s14_side_text","title":"Which statement is incorrect in relation to managing cancelled or DNA'd appointments.  Select the incorrect statement. ","roles":{"textData":{}}},{"id":"si95537","class":"TODO::Senthil","title":"Well Done!  That's right, if a patient DNA’s or cancels two appointments, then the ultimate decision whether to discharge or reappoint will reside with the clinician.  The patient’s notes must be sent to the clinician with the details of how many DNAs and cancellations have taken place on the pathway.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si95541","class":"TODO::Senthil","title":"Not Quite  If a patient DNA’s or cancels two appointments, the ultimate decision whether to discharge or reappoint will reside with the clinician.  The patient’s notes must be sent to the clinician with the details of how many DNAs and / or cancellations have taken place on the pathway.  Please try again. 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That’s right, as the patients current RTT status is ‘10 - First Activity’ and the clinician has indicated that he / she has treated the patient that day, the RTT status would be 30 First Treatment.  This status will stop the RTT clock.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si69575","class":"TODO::Senthil","title":"No. That is incorrect.  As the patients current RTT status is ‘20 - Clock Continues’ and the clinician has indicated that he/she wants to see the patient again, the RTT status would be 30 First Treatment.  This status will stop the RTT clock.  Click the ‘Next’ button to continue. 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That’s right, as the patients current RTT status is ‘30 - First Treatment’ and the clinician has indicated that he / she wants to see the patient again, the RTT status would be ‘90 - Treatment Given Previously’.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si106612","class":"TODO::Senthil","title":"No. That is incorrect.  As the patients current RTT status is ‘30 - First Treatment’ and the clinician has indicated that he / she wants to see the patient again, the RTT status would be ‘90 - Treatment Given Previously’.  Click the ‘Next’ button to continue. 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That's correct, staff must only enter the RTT status according to what the clinician has indicated on the outcome form (or InTouch) whether you believe it to be correct or not.  If the clinician has not completed the form an RTT status of 99 can be entered but must be changed once clarification is sought.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si115329","class":"TODO::Senthil","title":"No. That is incorrect.  Staff must only enter the RTT status according to what the clinician has indicated on the outcome form (or InTouch) whether you believe it to be correct or not.  If the clinician has not completed the form an RTT status of 99 can be entered but must be changed once clarification is sought.  Click the ‘Next’ button to continue. 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Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"q21_bart","class":"TODO::Senthil","instance":"q21_bart","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si140928","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si140940","class":"TODO::Senthil","title":" ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"q21_option4_button","class":"TODO::Senthil","instance":"q21_option4_button","title":"When I add the patient to the ASI list I must leave them on the speciality request list as well. ","roles":{"click":{"subtype":"button"},"textData":{}}},{"id":"si140971","class":"TODO::Senthil","title":"When I add the patient to the ASI list I must leave them on the speciality request list as well. 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Using the completed outcome form, drag the correct answer into the RTT Status field: ","roles":{"textData":{}}},{"id":"si112188","class":"TODO::Senthil","title":"Well Done!  That’s right, as the patient’s current RTT status is ‘10 - First Activity’ and the clinician wants to monitor the patient, the correct answer would be 31 / 32 active monitoring initiated.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si112192","class":"TODO::Senthil","title":"No. That is incorrect.  The consequence of entering an incorrect RTT status is:  - Potential delays in treatment. - Poor patient experience.  - Validation and correction costs.  Click the ‘Next’ button to continue. 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That’s right, as the patients current RTT status is ‘90 - Treatment Given previously’ and the clinician has indicated that he/she wants to see the patient again, the RTT status entered in this scenario ‘90 - Treatment Given Previously’.  Click the ‘Next’ button to continue. ","roles":{"textData":{}}},{"id":"si115650","class":"TODO::Senthil","title":"No. That is incorrect.  As the patient’s current RTT status is ‘90 - Treatment Given Previously’ and the clinician has indicated that he/she wants to see the patient again, the RTT status entered in this scenario ‘90 - Treatment Given Previously’.  Click the ‘Next’ button to continue. 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