Employee motivation is often described as the level of energy, commitment and creativity an individual brings to their role; and employee engagement as the approach taken to create the right conditions for colleagues to give their best each day. 

The effective manager has an important role to play in making this happen.

Individual and collective performance is important to getting things done; however, do you know what really makes the team tick? 

Here you will gain greater insight to the unwritten rules of engagement, look at how teams come together and their journey to performance and what roles team members may prefer to play.

We are all different and sometimes these differences can create conflict in the workplace.

If this happens and nothing is done about it, there can be animosity, morale can drop and teamwork can break down. 

Conflict resolution is therefore the process to work towards a solution to a problem or dispute.

Communication plays a vital role in our lives and is an integral part of the workplace. Getting it right helps you manage and lead others by providing clear instructions, delegating tasks, building relationships and managing conflict. 

Effective communication can also increase employee engagement, workplace productivity and drive performance and growth. 

Here you will consider the three primary aims for communication and look at the communication cycle – so you can make communications matter more often.

Supporting others to be their best – and managing others performance, is an important aspect of the effective manager. 

The people performance management toolkit encourages NHS managers to make time to talk about all aspects of performance with staff, provides practical support, and aims to help you develop the skills needed to deal with key management situations in a consistent way. 

Take a look at the Toolkit: there is a short introductory video, followed by stand-alone chapters and interactive navigation; meaning you can access the sections you need quickly and easily.